Frequently Asked Questions
Everything You Need to Know About ScamResponse.ca
Answers to the most common questions about our fraud investigation service — how it works, what to expect, what we can and cannot do, and how to get started. If your question is not answered here, submit a case and we will respond within 24 hours.
About Our Service
How ScamResponse.ca Works
What we do, how the process works, and what you can expect from start to finish.
What exactly does ScamResponse.ca do?
ScamResponse.ca investigates online fraud and produces structured, professional evidence reports. We take the evidence you have — communications, payment records, platform details, identity information — and turn it into a clearly written, fully indexed report formatted for the institutions that need to act on it. Our reports are used successfully for bank disputes and legal proceedings across Canada.
What types of scams do you investigate?
We investigate all major categories of online fraud targeting Canadians — including crypto scams, investment and trading platform fraud, binary options and fake broker scams, romance scams, property investment fraud, impersonation and identity fraud, and pig butchering operations. If you are unsure whether your situation qualifies, submit it for a free assessment and we will tell you honestly what we can cover.
How does the process work from start to finish?
The process has three stages. First, you submit your case using the form on this page — share whatever evidence you currently have, no matter how incomplete it feels. Second, we review your submission and send you a free honest assessment within 24 hours explaining what the investigation can cover and what your report will contain. Third, if you choose to proceed, we conduct the full investigation and deliver your structured report within one to two weeks.
How long does an investigation take?
Most investigations are completed and the report delivered within one to two weeks of the case being accepted. Complex cases involving cross-border fraud, cryptocurrency tracing, or large volumes of evidence may take slightly longer. We give every client a clear timeline estimate at the free assessment stage — before any commitment is made.
Do you operate across all of Canada?
Yes. ScamResponse.ca operates fully remotely and serves clients in every Canadian province and territory. You do not need to be in a specific city or region to use our service. The entire process from case submission to report delivery is handled online and by secure communication.
Getting Started
Submitting Your Case
What you need to provide, what happens after you submit, and what the free assessment covers.
What do I need to have ready before submitting?
Submit whatever you currently have — even if it feels incomplete. Common starting points include screenshots of conversations, platform URLs, payment receipts, profile details of the individuals involved, and a written account of what happened. The free assessment is specifically designed to work with what you have and tell you what else would strengthen the report.
What does the free assessment include?
The free assessment is an honest, no-obligation review of your case. We look at what you have submitted, assess what the investigation can realistically cover, identify any critical evidence gaps, and tell you clearly what your report will contain. You receive a written response within 24 hours. There is no pressure to proceed and no cost if you decide not to.
What if I have already lost some evidence — deleted messages, closed accounts?
Submit what you have. Missing evidence is common and rarely makes a case unworkable. We assess what can be documented from what you provide and advise on whether any lost evidence might be recoverable through other means. A partial evidence file is significantly better than none — and our investigation often uncovers additional digital evidence from the information you supply.
I am not sure if what happened to me was a scam. Can I still submit?
Yes — uncertainty is exactly the right time to reach out. Identity verification and platform legitimacy investigation are central to what we do. Submit the details of what happened and we will assess the digital footprint of the individuals and platforms involved and tell you honestly what we find. Many clients come to us unsure — the assessment gives them clarity either way.
The Investigation Report
About Your Report
What the report contains, who it is written for, and how to use it effectively.
What is included in the investigation report?
Every report includes: a plain-English executive summary of findings, a structured evidence index, a verified facts versus unverified claims section, a full chronological communication and payment timeline, identity investigation findings, platform and registration verification, payment trail documentation including crypto analysis where applicable, and a step-by-step submission guide tailored to your case and province.
Who is the report written for?
The report is written to be understood and acted on by banks, legal counsel, insurance providers, and financial dispute services. Each section is formatted to match what those institutions need — structured evidence, clear timelines, verified facts separated from allegations, and a submission guide that tells you exactly how to present the report to each institution you are approaching.
Can my lawyer use the report directly?
Yes. Our reports are structured specifically to give legal counsel a complete, professional foundation to work from. The verified facts, evidence index, identity findings, and payment trail documentation are all formatted in a way that allows a lawyer to assess your case, advise on next steps, and use the report in proceedings without needing to independently reconstruct the evidence themselves.
My bank already rejected my dispute. Can the report help with a resubmission?
Yes. Bank disputes are frequently rejected the first time due to insufficient or unstructured documentation — not because the fraud cannot be proven. A professionally structured investigation report changes how your case is assessed. We advise every client on the best approach for resubmission based on the specific reason their dispute was rejected.
Confidentiality & Trust
Protecting You and Your Information
How we handle your case information and how to verify you are dealing with the real ScamResponse.ca.
Is my case kept completely confidential?
Yes. Every case submitted to ScamResponse.ca is handled with complete confidentiality. Your personal details, case information, and evidence are never shared with third parties without your explicit consent. We understand that many fraud cases involve sensitive personal or financial circumstances — discretion is built into how we operate at every stage.
Someone contacted me claiming to be ScamResponse.ca. Is it legitimate?
No. ScamResponse.ca never reaches out unsolicited to fraud victims. Every client relationship begins with the client contacting us — never the reverse. If someone claiming to represent us contacted you without your prior enquiry, it is a scam. Do not pay them anything and do not share personal information. Contact us directly through this website to verify.
I feel embarrassed about what happened. Will you judge me?
Not at all. Online scams are sophisticated criminal operations carried out by professional fraudsters — they target intelligent, careful people every day. Feeling embarrassed or confused is a completely normal response. Our team handles every case without judgment and with complete discretion. Many clients feel relieved once the fraud is clearly documented and they understand what actually happened to them.
Honest Expectations
What We Can and Cannot Do
We are direct about the limits of our service. These answers exist to protect clients from unrealistic expectations.
Can you get my money back?
We cannot directly recover funds and we do not promise that we can. What we produce is a professional investigation report that supports the processes through which recovery may be pursued — bank disputes, legal proceedings, and insurance claims. Whether those processes result in recovery depends on many factors outside our control. We give every client an honest assessment of what is realistic in their specific situation.
Do you guarantee that my bank dispute will succeed?
No. No ethical service can guarantee the outcome of a bank dispute. What we guarantee is a thorough, professionally structured investigation report that gives your dispute the strongest possible foundation. Banks make their own decisions — but well-documented cases consistently achieve significantly better outcomes than unstructured submissions.
The scammer is based in another country. Can anything still be done?
Yes. Our investigation covers the Canadian side of the transaction fully — the payment flows, platform identity, communication records, and misrepresentation documentation. This forms the foundation for bank disputes and legal action in Canada, regardless of where the scammer is located. Cross-border cases are more complex but they are not unworkable — and a structured investigation report is what makes them actionable.
I already paid a recovery service and lost more money. Can you still help?
Yes. Document every interaction you had with the recovery service — payments made, communications, websites, and contact details they provided — and include this in your case submission. The recovery scam becomes part of the overall fraud picture we document in your investigation report, which strengthens the complete case considerably. Submit what you have and we will assess everything together.
Still Have Questions? Submit Your Case.
The free assessment is the fastest way to get answers specific to your situation. We respond within 24 hours with a clear, honest picture of what we can do for you.
Fully Confidential
Response Within 24 Hours
No Obligation — Canada-Wide
Submit Your Case for a Free Assessment
Tell us what happened. We review every submission within 24 hours and respond with an honest assessment of what the investigation can cover. No obligation, no upfront payment required.